Frequently Asked Questions
Everything you need to know about styling your space with Chloe Jade Home.
What is the standard shipping timeframe for home decor items?
Most orders are processed within 2-3 business days. Depending on your location, standard shipping typically takes 5-7 business days. You will receive a tracking number as soon as your package leaves our warehouse.
How do I care for my Chloe Jade Home textiles?
To maintain the quality of our signature linens and cushions, we recommend professional dry cleaning or a gentle hand wash in cold water with mild detergent. Always air dry away from direct sunlight.
What is your return policy for furniture and accessories?
We offer a 30-day return window for most items in their original packaging. Please note that bespoke or made-to-order furniture pieces are final sale unless they arrive damaged or defective.
Do you offer international shipping?
Yes, we ship to most countries worldwide. International shipping rates and delivery times are calculated at checkout based on the weight of your order and the destination country.
Are your products ethically sourced?
At Chloe Jade Home, we prioritize sustainability. We partner with artisans and manufacturers who adhere to fair labor practices and use responsibly sourced materials whenever possible.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.